| QwiTM Satisfaction Guarantee |
Customer satisfaction is of utmost importance to us. We offer a "No Questions Asked" Satisfaction Guarantee. Our Satisfaction
Guarantee allows you to try Qwi Gloves risk-free. You have everything to gain and nothing to lose!
If you are dissatisfied with your Qwi product for any reason, return them to us within 30 days after purchase and we will refund
you the full purchase price. You may also request that we exchange your Qwi product for a different style or size. Simply mail
your Qwi product along with a dated receipt to us to obtain your refund. The postmark on your returned product should be within
30 days of the purchase date on your receipt in order for you to receive your "No Questions Asked" full refund. Please contact us
if you ever have any questions or if you encounter problems with your Qwi Gloves even if it is more than 30 days after your
purchase.
Our customers' opinions are extremely important to us, so we would greatly appreciate you taking a moment to write your
comments to us letting us know why you are dissatisfied with your Qwi product and how you feel we can improve our products
or service.
For those that are happy with their Qwi product, we would like to hear from you. Let us know what it is about your Qwi product or
our service that you like. Contact us!
Here's what some of our customers say about their experience with our company and with Qwi Gloves:
Click here to read what customers say about their Qwitm Gloves.
Copyright 2005-2009 Etsuko, LLC. All Rights Reserved
Guarantee allows you to try Qwi Gloves risk-free. You have everything to gain and nothing to lose!
If you are dissatisfied with your Qwi product for any reason, return them to us within 30 days after purchase and we will refund
you the full purchase price. You may also request that we exchange your Qwi product for a different style or size. Simply mail
your Qwi product along with a dated receipt to us to obtain your refund. The postmark on your returned product should be within
30 days of the purchase date on your receipt in order for you to receive your "No Questions Asked" full refund. Please contact us
if you ever have any questions or if you encounter problems with your Qwi Gloves even if it is more than 30 days after your
purchase.
Our customers' opinions are extremely important to us, so we would greatly appreciate you taking a moment to write your
comments to us letting us know why you are dissatisfied with your Qwi product and how you feel we can improve our products
or service.
For those that are happy with their Qwi product, we would like to hear from you. Let us know what it is about your Qwi product or
our service that you like. Contact us!
Here's what some of our customers say about their experience with our company and with Qwi Gloves:
- “I just wanted to take a minute to compliment your company on its excellent customer service! WOW! I ordered a pair of
the spandex top gloves last Tuesday and had them on Thursday. I wore them Thursday night at work (I am a motor
officer for our police department). I ordered a size too big. Friday, I called your company and was greeted by a very
helpful lady. I decided to go with the full leather gloves and they just arrived today, Monday! I’m impressed and will be
telling all my friends who ride motorcycles that your company stands head and shoulders above the rest! Kudos!
- “First off I have to say Thank You for taking the time to actually write me back and address all of my questions and
concerns. You have provided the best customer service I have experienced in years, so many companies are only
interested in “turn and burn” and you have made it apparent that you are interested in helping people with various
problems in their hands. Second I can hardly believe that you were so quick to send me new gloves that would fit better
and also a different type of pair to try as well. I am so excited for the different lines of gloves and have no problem
having several pairs if they help alleviate some of these issues I have. The other thing I wanted to say is I ride with a
large group of guys who all have hand issues and one of them has severe carpal tunnel, to the point that it effects his
riding. I am going to measure his hands tonight and order him a pair of the full length leather gloves to try because I
want him to enjoy riding again and not be in constant pain.”
- “Thank you for the excellent customer service! The medium fingerless gloves (Qwi Motorcycle Gloves) fit…well, like a
glove. The padding is most comfortable and I look forward to years/miles of use. I will highly recommend the gloves and
your company to my riding friends.
- “I want to thank you for the outstanding customer service I have received from your company. Qwi has been one of the
friendliest, most hassle-free companies I have ever dealt with; and I appreciate the extremely fast service in exchanging
my gloves in time for my trip. I got a chance to try my gloves out this past weekend – they help a great deal! They made a
huge difference in hand fatigue and numbness! I appreciate the superior product and service! I plan to recommend this
product to all of my fellow motorcycling enthusiasts (which are numerous), as well as purchasing further products
myself in the future! Thanks again!
- “This past summer at the South Sturgis Motorcycle Rally I purchased a pair of your FMNC-001-BLK-XL (Full Finger/No
Cuff Motorcycle Gloves, size XL) motorcycle gloves, which I absolutely love. I recently bought another bike and want to
purchase a second pair for it, as well as get a pair for winter riding. Thanks again for your awesome products and your
excellent customer service.”
- “Thanks Lori (a Qwi Team Member) for your excellent service and Customer Care. It does not go un-noticed and I shall
certainly tell my fellow riders about your wonderful product (Qwi Motorcycle Gloves) and 1st class service.”
- “Thank you for the quick service after I ordered the wrong size. The “right” size really makes a difference. Love the gloves
and comfort. I am very pleased with the gloves and service.”
- “Just a note to say thanks for sending me a large size glove to try. It is pretty tight to put on but once it is on, it fits much
better than the XL. I want to say that customer service like this is unusual this day and time and I will spread the word on
the message board of the Gold Wing Road Riders Association. I like the quality of the gloves and am very hopeful they
will help with some of the pain and numbness I have experienced while riding.”
- “Thank you for your prompt assistance with my problem. In this day of questionable customer service practices with
many companies, it is extremely refreshing to deal with a company who provides exemplary service and employs
personnel who do what they promise in a timely manner. While I have only had one chance to use the glove, and that
only for about 70 miles, I did feel that they were going to help my problem of having my hands get tingly while riding.
Living in Arizona and not being use to the heat here, I will not get much riding in until fall, but I’m sure they will help.
Based upon that and your excellent service, I will certainly recommend your gloves to all of my riding friends and
acquaintances. Thanks.”
- “Just a note of thanks for the great product and the wonderful service that we received. While I received the size glove
that I ordered, they were too large and I sent them back in exchange for the next smaller size, using the chart that came
with the gloves. Not only did the replacement gloves arrive quickly, but also with a friendly note, handwritten by Angie
(Qwi Team Member and Registered Nurse in our orthopedic surgery office), hoping the new size fit better! I have
stopped dealing with companies whose return/exchange policy was a hassle and who didn’t care whether or not I
received the item that I ordered. How nice to deal with Qwi! It is good to know there are still good companies out there!”
- “I wish to take this opportunity to thank you for the replacement gloves. I have to say in today's diminishing customer
service levels, your willingness to stand behind your product is refreshing and unexpected. You have a loyal customer
and user for life. I have been telling all of my riding buddies about how great your product is and I know several of them
have taken the opportunity to purchase new riding gloves. I also found out that several of them are not only using them
for riding, but also for weight lifting. Again, please extend my sincerest appreciation to your staff for standing behind your
product and their outstanding support.”
- “I wanted to take the time to thank you for your professionalism and promptness in resolving my issue with the gloves
not fitting. Even though the gloves did not work out, I do not have anything bad to say about the company or the product. I
would definitely consider doing business with you and your company again. It was a pleasant experience overall and I
wish for the best in your future endeavors.”
- “Thank you so much for your speedy reply. Unlike a lot of internet stores you have re-enforced my belief that customer
service should be number 1. Too many suppliers on the internet have this belief that just because I supply the customer
with a cheaper product, I don't have to provide good customer service. You my friend obviously believe just the opposite.
Customer service is number 1 and with the excellent product you sell you will do well. Thanks again for getting the
gloves out already so I will have them for my trip. Please believe I will let everyone I know about your product but more
importantly the excellent customer service you provide. Good luck with your business and you will hear from me again
when I'm in need of some replacements.”
- “Wow - I tried these gloves while on a 50 minute ride this morning. Normally my right hand goes numb in about a 5 or
10 minutes. I did not experience any hand numbness the entire ride. These gloves are awesome! The info. on the
website was helpful and the service was fast. I had an issue ordering online and received a call back immediately from
Angie answering my questions. That is all too rare today and it was nice.”
- “Your company by far is the best customer pleasing outfit I’ve ever dealt with in my 43 years and it’s a great feeling.
Thank you.”
- “I believe that high-quality products bring in customers initially, but great customer ensures that they will return. You all
have certainly exhibited outstanding customer service to me in this instance and it is very much appreciated. You can
rest assured that I will purchase additional products from you in the future. Incidentally, your gloves have solved the
numbness and tingling problem that I was having in my right hand while riding. So now I am a believer in what you
already knew - these gloves are not just another gimmick; they do in fact work.”
Click here to read what customers say about their Qwitm Gloves.
Copyright 2005-2009 Etsuko, LLC. All Rights Reserved
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